Privacy Policy

 

Published on 17/04/2024

 

Your privacy is of the utmost importance to us. We understand that your trust in us is our priority and that is why this declaration of confidentiality applies to our website https://www.valdesault.com (hereinafter the ‘Site’) and to all relations or otherwise existing between DOMAINE DU VAL DE SAULT and its customers as well as its partners. We take the protection and respect of the privacy of the users of our website seriously and take the necessary measures to guarantee it. DOMAINE DU VAL DE SAULT ensures the protection of users' personal data in accordance with the provisions of the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (RGPD: no. 2016-679).

 

What is a confidentiality policy? It is a written document that explains to you, as a user of our website, the personal information that we collect about you when you browse our Site. We therefore undertake to respect the confidentiality of the personal information we collect in accordance with the terms and conditions described below. Our users will find in this ‘Privacy Policy’ the personal information that we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to the collection and the security measures taken to protect their personal information. ‘Personal information’ or ‘personal data’ means any information that can be used to identify a user, such as surnames, first names, postal and e-mail addresses, telephone numbers, an IP address, a computer connection identifier, etc. The information collected is used only for the purposes for which it was collected.

 

Through the Site, Hôtel La Plage La Grande Motte may collect the personal data of any person sending a question to Hôtel La Plage La Grande Motte via the ‘Contact’ section of the Site, booking a holiday online or subscribing to the Site's newsletter. The collection and processing of personal data transmitted by the user to Hôtel La Plage La Grande Motte are subject to the provisions of the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (RGPD: n° 2016-679).

The Site provides you with a form enabling you to invoke your rights relating to the protection of your privacy. Simply click on the following link: https://www.valdesault.com/en/gdpr-form

Please read our Cookie Policy; carefully in conjunction with DOMAINE DU VAL DE SAULT's.

 

1 - Collection of personal data

DOMAINE DU VAL DE SAULT may collect and process the personal data listed below when you fill in a contact form or other form on our website https://www.valdesault.com.

  • Last name
  • First name
  • Civility
  • Professional type
  • Company name
  • E-mail address
  • Fixed/mobile telephone number
  • Information concerning your use of the Site such as your IP address, browser type, software, hardware, geographical location data and the web page you were visiting when you received access to the Site.

In addition, DOMAINE DU VAL DE SAULT automatically collects anonymous information about your use of our Site and its services. For example, DOMAINE DU VAL DE SAULT will automatically record which parts of the website you visit, which web browser you use, which website you were visiting when you received access to the website, and your IP address. We cannot identify you on the basis of this data, but it does enable DOMAINE DU VAL DE SAULT to compile statistics on the use of the website and its audience and to send more targeted communications. The personal information we collect is collected through the methods described below in section ‘2 - Methods of collecting personal data’.

 

2 - Methods of collecting personal data

Your personal data is collected using the following methods:

  • Working with DOMAINE DU VAL DE SAULT.
  • Visiting the https://www.valdesault.com website
  • Creating a customer account
  • Contact form(s)
  • Quote request form
  • Your use of DOMAINE DU VAL DE SAULT services
  • Verification of your identity
  • Registration for communications and the newsletter (via the Site)
  • correspondence with and from DOMAINE DU VAL DE SAULT.
  • Exchange of business cards
  • Reception and exchanges with the establishment's staff
  • Opinion polls
  • Cookies (for more information: Cookie Policy)
  • Competitions

The personal data collected by DOMAINE DU VAL DE SAULT is therefore expressly and voluntarily provided by you.

 

3 - Use of personal data

https://www.valdesault.com may process all or part of the data collected in order to:

  • Enable browsing on the Site, and the management and traceability of services ordered by the user.
  • Optimise the user experience, quality, management, navigation and content of the DOMAINE DU VAL DE SAULT website.
  • Customer account creation and confirmation.
  • Follow-up of customer/prospect relations on bookings.
  • The supply of goods and services from DOMAINE DU VAL DE SAULT.
  • Improving customer service and your care requirements.
  • To contact you by e-mail and/or telephone.
  • To conduct satisfaction surveys, studies and optional polls on the Site.
  • To send marketing campaigns and targeted advertising from DOMAINE DU VAL DE SAULT, updates and promotional offers based on your communication preferences and consent.
  • Providing personalised advertising content.
  • Sending quotes, receipts and invoices.
  • Collecting statistical data.
  • To prepare an offer.
  • Administering a competition.
  • To carry out a contract with DOMAINE DU VAL DE SAULT.
  • To prevent and combat computer fraud (spamming, hacking, etc.).

 

4 - Confidentiality of personal data

DOMAINE DU VAL DE SAULT is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred or given to third parties for any reason whatsoever, without your consent, other than what is necessary to respond to a request and/or transaction within the framework of customer relationship management, the provision of DOMAINE DU VAL DE SAULT services and their optimisation.

 

5 - Person responsible for collecting personal data

For Personal Data collected as part of the creation of the User's personal account and browsing on the Site, the person responsible for processing personal data is: Jean Launay.

As the party responsible for processing the data it collects, https://www.valdesault.com undertakes to comply with the legal provisions in force. In particular, it is its responsibility to establish the purposes of its data processing, to provide its prospective customers and clients, once their consent has been collected, with full information on the processing of their personal data and to maintain a register of such processing in accordance with the facts.

Whenever the Site processes personal data, DOMAINE DU VAL DE SAULT takes all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which the Site processes it.

 

6 - Disclosure of personal data to third parties

https://www.valdesault.com will not process, host or transfer the information collected from its customers to a country outside the European Union or recognised as ‘non-adequate’ by the European Commission without informing the customer in advance. However, the Site remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: no. 2016-679).

The Site does not sell your personal data, which is therefore only used by necessity or for statistical and analysis purposes. We undertake not to sell, trade or transfer your personally identifiable information to third parties. If it is necessary for DOMAINE DU VAL DE SAULT to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this ‘Privacy Policy’. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.

Notwithstanding the above, DOMAINE DU VAL DE SAULT may disclose your personal data:

  • To the relevant authorities where DOMAINE DU VAL DE SAULT is required to do so by law or in connection with legal proceedings or future legal proceedings and to secure and defend our rights.
  • Where DOMAINE DU VAL DE SAULT or substantially all of its assets are taken over by a third party, in which case your personal data, which DOMAINE DU VAL DE SAULT has collected, will be one of the transferred assets.

The Site undertakes to take all necessary precautions to protect the security of the information and in particular to ensure that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the customer's information is brought to the attention of https://www.valdesault.com, it must inform the customer as soon as possible and inform the customer of the corrective measures taken. Furthermore, the Site does not collect any ‘sensitive data’.

The User's personal data may be processed by subsidiaries of the Site and subcontractors (service providers), exclusively in order to achieve the purposes of this ‘Privacy Policy’, such as:

  • The service provider in charge of the reservation and payment system(s) for the management and validation of your request.
  • The service provider responsible for the creation and maintenance of the website, Diadao Productive, digital agency.

Within the limits of their respective responsibilities and for the purposes set out above, the main people likely to have access to https://www.valdesault.com. Users' data are mainly our customer service agents.

In all other cases, DOMAINE DU VAL DE SAULT will refrain from selling, renting or passing on your personal data to third parties, except where it has obtained your authorisation to do so and has entered into a data processing contract with the third party concerned, which contains the necessary guarantees regarding confidentiality and compliance of your personal data with the protection of your private and professional life. If you do not wish your personal data to be shared with third parties, you may object to this at the time of collection or at any time thereafter, as mentioned in section ‘8 - Rights relating to the protection of your privacy’.

 

7 - Storage of personal data

Except where a longer retention period is required or justified by law or by compliance with another legal obligation, such as 10 years for accounting documents, DOMAINE DU VAL DE SAULT will retain your personal data for durée de 18 mois from the last contact with the hotel in the case of a prospect and for durée de 24 mois in the case of DOMAINE DU VAL DE SAULT's customers in order to achieve and fulfil the purposes described in the “Privacy Policy” statement, under point “3 - Use of personal data”.

 

8 - Rights relating to the protection of your privacy

In accordance with the provisions of the French Data Protection Act of 6 January 1978, as amended, and the General Data Protection Regulation (RGPD: no. 2016-679), users of the Site may make use of their rights relating to the protection of privacy, as set out below:

  • Right of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completeness of Users‘ data right to block or erase Users’ personal data (Article 17 RGPD), where they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited.
  • Right to withdraw consent at any time (article 13-2c RGPD).
  • Right to limit the processing of Users' data (article 18 RGPD).
  • Right to object to the processing of Users' data (article 21 GDPR).
  • The right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (article 20 RGPD).
  • The right to define the fate of Users' data after their death and to choose to whom https://www.valdesault.com should communicate (or not) their data to a third party that they have previously designated.

As soon as the Site becomes aware of the death of a User and in the absence of instructions from the User, DOMAINE DU VAL DE SAULT undertakes to destroy the User's data, unless it is necessary to keep it for evidential purposes or to comply with a legal obligation.

If the User wishes to be able to exercise these rights on the Site, you may send us a notice informing us of the right(s) you wish to have applied to the use of your personal data. You may exercise these rights free of charge by contacting Jean Launay, in his capacity as Dirigeant, by e-mail at N/A, or by post at DOMAINE DU VAL DE SAULT, 1167 ancien Chemin d'Aurel, 84390 Sault, specifying in the subject line of the e-mail or post ‘Rights relating to the protection of your privacy’ or by completing the request form located at the following address: https://www.valdesault.com/en/gdpr-form

In this case, the User must indicate the personal data that he/she would like https://www.valdesault.com to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on DOMAINE DU VAL DE SAULT by law, in particular as regards the retention or archiving of documents.

In addition, you can always update, modify and/or verify, via your account, your personal data that you were required to provide when creating your customer account. If you no longer wish to receive newsletters, information bulletins on our services or advertisements, you may unsubscribe at any time by clicking on the ‘unsubscribe’ button at the bottom of any e-mail from DOMAINE DU VAL DE SAULT.

 

9 - Protection of personal data

DOMAINE DU VAL DE SAULT undertakes to take reasonable physical, technological and organisational precautions to prevent unauthorised access to your personal data, as well as the loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.

 The data collected and stored via the Site is hosted by an external company, Infhotik Distribution, which provides un logiciel de gestion hôtels et restaurants.

INFHOTIK, logiciel de gestion de type PMS (Product Management System) pour l'hébergement et le traitement des données, est conforme à la Législation 2018 & RGPD. Le logiciel est complet de base, pour hôtel et petit déjeuner, pour hôtel et restaurant, de taille moyenne, artisanale, et familiale : planning de réservation, facturation, gestion des débiteurs, gestion des arrhes, des acomptes et des prépaiements, gestion du fichier clients, statistiques divers.

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.

If we become aware of a breach of security, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them comply with their own regulatory reporting obligations.

No personal information of the user of the Site is published without the user's knowledge, exchanged, transferred or sold on any medium whatsoever to third parties.

 

10 - Updating the ‘Privacy Policy’ declaration

DOMAINE DU VAL DE SAULT is entitled to update this ‘Privacy Policy’ statement by installing a new version on the https://www.valdesault.com website. You are advised to consult the website and the relevant page on which the ‘Privacy Policy’ is reproduced regularly to ensure that you are aware of the new terms and conditions.

 

11 - Hyperlinks to other websites

The Site may contain hypertext links leading to other websites. Under no circumstances can DOMAINE DU VAL DE SAULT be held responsible for the ‘Privacy Policy’ or privacy practices of any third party.

 

12 - Consent

By using our website https://www.valdesault.com, you are obliged to accept this ‘Privacy Policy’ as well as the ‘Terms and conditions’ by ticking the boxes present when collecting information in order to be able to benefit from DOMAINE DU VAL DE SAULT's services.

 

13 - Complaints

If you have any complaints about the way in which DOMAINE DU VAL DE SAULT collects, uses and/or processes your personal data, you may contact us, in the first instance, so that we can resolve the complaint(s). If this is not sufficient, Users of the Site may lodge a complaint with the supervisory authorities and in particular with the Commission Nationale de l'Informatique et des Libertés (CNIL) by following the link below: https://www.cnil.fr/fr/plaintes

 

14 - Contact DOMAINE DU VAL DE SAULT

If you have any questions about the ‘Privacy Policy’ or the way in which DOMAINE DU VAL DE SAULT collects, uses or processes your personal data, please contact us by e-mail at enter@valdesault.com, or by post at DOMAINE DU VAL DE SAULT, Adresse postale.